Frequently Asked Questions
Frequently Asked Questions
Quick answers about the new Krayden.com, placing orders, and what to expect while our online ordering system is being upgraded.
What's changing with krayden.com?
Krayden.com is now running on a new platform built to bring you more product data, technical resources, and application content, along with a more modern browsing experience. Online ordering will return in a later phase of this rollout.
Can I place an order online right now?
Not at this time. Self-service online ordering is temporarily unavailable while we upgrade our ecommerce system. You can still place orders quickly by phone or email using the contact details below, and online ordering is expected to return in the coming months.
How do I place an order today?
Please contact a Krayden representative at orderdept@krayden.com or call 800-448-0406. Have your part numbers, quantities, and shipping details ready and a member of our team will process your order directly.
What happened to my online account and order history?
Online account login and order history are part of the upgraded ecommerce experience returning in a future phase. In the meantime, please contact orderdept@krayden.com for order status, past invoices, or account questions.
When will online ordering be available again?
Online ordering is planned to return as part of the next phase of our website rollout in Q4. We will notify customers by email once it is live. In the meantime, orders can be placed by phone or email as noted above.
Can I still find product and technical information?
Yes. The full product catalog, technical data sheets, and application content are live now on krayden.com. More products are being added every day. Only self-service ordering is temporarily unavailable.
I got redirected here from CAPLINQ
CAPLINQ was acquired by Krayden in August 2025. With the launch of the new website, CAPLINQ's products, customers, and resources are now part of the broader Krayden organization, giving you access to Krayden's full catalog, technical resources, and support network. Caplinq User accounts will be used to log into the new Krayden platform when it launches.
Who do I contact for technical or application questions?
Visit krayden.com/contact to reach our technical support and applications experts, or email orderdept@krayden.com for order-related questions.
How do I place an international order?
Please contact a Krayden representative at orderdept@krayden.com to place an international order.
For European orders please reach out to eu.orders@krayden.com or info@krayden.com or call +31 (20) 893 2224
Previous ordering & account FAQ (returns with full ecommerce launch)
These questions describe features of the online ordering system, which is temporarily unavailable. They will apply again once ecommerce returns.
How to get a quote?
Quotes can be handled through your online account.
If you do not have an account, please create one for a curated experience including:
- Custom Quoting
- Self-Service Order Tracking
- Invoice Recall of Past Orders
How can I place an online order?
If you are a new customer, you will need to create an account to place an order. Click "Login" in the top right corner and create an account. Once you are logged in, you can search for any product in our catalog using the search bar at the top of the page. When you find the correct product, click "Add to Cart".
When you are done shopping, click "My Cart" in the right-hand corner. This will show you everything in your cart. When you are ready to complete the purchase, click the "Checkout" box, fill in the required information, and click "Place Order". Once the order is complete, you will receive a confirmation email.
How can I place an order for a product not online?
Please contact a Krayden representative at orderdept@krayden.com for products not available online.
Can I checkout as a guest?
If you are a new customer, you will need to create an account to place an order. This guarantees the best experience with you and Krayden.
Click "Login" at the top right corner and fill out the form. Creating an account will allow you to:
- Save multiple shipping addresses
- Access your order history
- Track new orders
- Save items to your wish list
Status of my order?
Order status is available through Your Account / Order Shipments. Products are usually shipped separately depending on inventory. Therefore, some orders will have separate tracking numbers, which will be displayed in the Order Shipments page as products move from Pending category to Shipped.
When is my order shipping?
Krayden ships items as soon as they become available. Shipment and delivery schedules may be affected by regional and federal holidays. Given uncertainties in product availability and circumstances outside our control (supply chain, weather, etc.), we cannot guarantee exact shipping dates.
When placing an order, you should receive an email confirming your order shortly after completing your transaction. If you do not receive the email, please check your spam or junk folder.
How do I order from a specific company account?
Login to "My Account". Once logged in, the Dashboard page will open automatically. Company accounts will display with Name, Admin, and Email Address. Select the proper account and click "BEGIN COMPANY SESSION".
This will allow you to navigate the website and purchase under a specific email/company sector. Identity is indicated by the gray banner across the website. Once purchasing is complete, click "END COMPANY SESSION" on the gray banner from any window. You will then be redirected to the dashboard. From here you can "BEGIN COMPANY SESSION" with another account or click the "My Account" icon and select "Log Out" from the drop-down menu.
What payment types do you accept?
Approved methods of payment on orders shipping and billing inside the United States include:
- VISA
- MasterCard
- AMEX
- All transactions occur via our secured online checkout process.
What's my tracking number?
Tracking information can be found in your account in the top right corner. Click "My Account" and then click "Order Shipments". Once a SKU has moved from Pending to the Shipped column, the tracking number will be available.
How can I place a tax-exempt order?
If you are a new online customer, please contact customer service at orderdept@krayden.com for assistance in registering your tax-exempt status. Existing customers already registered will have their exemption applied.
Can I cancel an order?
Please contact customer service at orderdept@krayden.com for assistance in cancelling an existing order. Fees may apply.
How do I update my password?
You must be logged in to change your password. Navigate to the "My Account" icon at the upper right-hand corner. Once you click "My Account" a drop-down menu will appear. Click "Account Settings", where you can change your password. Update your password, then click "Update Settings" towards the bottom of the page.
How do I update my name/personal info?
You must be logged in to change your info. Navigate to the "My Account" icon at the upper right-hand corner. Once you click "My Account" a drop-down menu will appear. Click "Account Settings", where you can update your information such as your name and addresses. Make your changes, then click "Update Settings" towards the bottom of the page.
How do I see my order online?
Any order placed with Krayden US can be seen in our online portal (whether you called, emailed a PO, or placed it online). After you login, under your dashboard you can see order history, purchase history (item level), open invoices, expected shipments, and more.
If you are having difficulty logging in, please call 800-448-0406 and select option 4 for website assistance.
